Ping Privacy Policy
How Ping and Atera collect, use and protect your information.
1. Introduction
This Privacy Policy explains how Ping ("we," "us," "our"), the editorial blog operated in connection with Atera, collects, uses, shares and protects information when you visit this website, subscribe to our newsletter, or create an account. By using this site, you agree to the practices described here.
2. Information we collect
- Information you provide directly — such as your name, email address, company name and password when you register, subscribe to the newsletter, or contact us.
- Usage information — pages visited, time on page, referring URL, and general device/browser information, collected automatically through cookies and similar technologies. See our Cookie Policy for details.
- Communications — records of messages you send us through the contact form, including any details you choose to share.
We do not knowingly collect device, network or client data through this blog. If you are an Atera platform customer, your account and platform data is governed separately by your Atera subscription agreement.
3. How we use your information
- To create and manage your account and subscription preferences.
- To send the newsletter and other communications you've opted into, and to let you opt out at any time.
- To respond to messages sent through our contact form.
- To understand how the site is used, so we can improve articles, navigation and performance.
- To detect, investigate and prevent fraudulent, unauthorized or illegal activity.
4. Legal bases for processing
Where applicable law requires a legal basis, we rely on: your consent (for example, newsletter sign-up and non-essential cookies); performance of a contract (for example, maintaining your account); and our legitimate interests in operating, securing and improving this site.
5. How we share information
We do not sell your personal information. We may share information with:
- Service providers who help us operate the site, send emails, or analyze traffic, under contractual confidentiality obligations.
- Affiliated entities within Atera, where relevant to providing the services you request.
- Legal and safety purposes — when required by law, or to protect the rights, property or safety of our users or the public.
- In connection with a business transfer, such as a merger or acquisition, subject to standard confidentiality protections.
6. Data retention
We retain account information for as long as your account is active, and communications data for as long as reasonably necessary to resolve your inquiry and for record-keeping purposes. You may request deletion of your account at any time, as described in Section 8.
7. Data security
We use administrative, technical and physical safeguards designed to protect your information, including encryption in transit and access controls limiting who can view your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
- Access and correction — you may request a copy of the personal information we hold about you, or ask us to correct it.
- Deletion — you may request deletion of your account and associated personal information, subject to legal retention requirements.
- Newsletter opt-out — every email includes an unsubscribe link, or you can update preferences from your account settings.
- Cookie choices — manage non-essential cookies through the banner on this site or your browser settings.
Depending on where you live, you may have additional rights under laws such as the GDPR or the CCPA/CPRA, including the right to know, correct, delete, or limit the use of your personal information, and the right not to be discriminated against for exercising these rights. To exercise any of these rights, contact us using the details in Section 11.
9. Children's privacy
This site is intended for IT professionals and business owners and is not directed to children under 16. We do not knowingly collect personal information from children.
10. International visitors
This site is operated in the United States. If you access it from outside the United States, your information may be transferred to, stored and processed in the United States or Israel, where data protection laws may differ from those in your country.
11. Contact us
Questions about this Privacy Policy can be sent to [email protected] or through our Contact page.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above, and significant changes may be announced on the site or by email.